Behind the Scenes at Kenton Brothers: The Power of Our Remote Teams

By Anna Strickland, Intern at Kenton Brothers

At Kenton Brothers, keeping the customer safe does not always require a technician to be on site. Our Remote Install Group (RIG) and Remote Services Group (RSG) are dedicated to delivering fast and reliable security solutions without leaving their desks. Team members work behind the scenes to ensure that systems are installed and maintained properly to keep customers safe.

RIG: Setting Systems Up for Success

The Remote Install Group is responsible for making new security systems and upgrading ones already in use. Their main goal is to tailor these systems to the customer’s exact needs.

What RIG Does:

• System Programming and Configuration: They can remotely program various types of security components.
• Testing and Verification: Before a system goes live, they confirm functionality so the system will operate as designed.
• Faster Turnovers: Programming remotely makes installation more efficient and convenient for the customer.

RSG: Reliable Ongoing Maintenance

Once a system is installed, the Remote Service Group is available for support when necessary. If it is determined that a technician does not have to go on-site to fix an issue, this group steps in to quickly resolve it.

What RSG Does:

• Troubleshooting and Diagnostics: Identifying and solving system issues such as device and sensor errors.
• System Adjustments: Upgrading licenses and training as well as regular check-ups.
• Customer Support: Directly working with customers to answer any questions and guide them through their systems.

Working Together for the Best Outcome

Both kinds of service are necessary for the best security. Every step of the way, they are supporting technicians and customers throughout the security process. Kenton Brothers’ remote service groups deliver smarter and more reliable security from the time of set-up and through long-term maintenance. Their expertise allows us to respond quickly and meet our service standards.

To learn more about how RIG and RSG could benefit your company, give us a call!