KB SecureCare: What Happens When You Put a Full Team Behind Your Locksmith
By David Strickland, COO of Kenton Brothers
Your in-house locksmith is good at what they do. KB SecureCare makes them even better by giving them the backup, buying power, and strategic support they have never had.
Your locksmith knows your building. They know your people. They know which door sticks in January and which panic bar gets slammed fifty times a day. That kind of institutional knowledge is valuable.
But we also know what happens when that one person is stretched too thin. The after-hours calls that go unanswered. The vacation days that leave you exposed. The growing backlog of work orders that never quite gets resolved. The hardware purchases at full retail because one technician does not carry the volume to negotiate better pricing.
KB SecureCare is not about replacing your locksmith. It’s about giving them something they’ve likely never had: a full team behind them.
Here is what the first 90 days actually look like.
Before Day One: The Gaps Your Current Model Cannot Close
Even the best in-house locksmith operates with built-in limitations. These are not performance problems. They are structural problems that come with relying on a single person to carry an entire function:
- No backup during sick days, vacations, or personal emergencies. When they are out, you have zero coverage.
- After-hours emergencies go unaddressed or require expensive emergency callouts from unfamiliar vendors.
- Peak demand overwhelms one person. During tenant turnovers, rekeys, or expansion projects, work orders stack up.
- Hardware gets purchased at retail pricing because a single technician has no volume leverage with manufacturers.
- The work stays reactive. Your locksmith spends all their time on break-fix, with no bandwidth for proactive security planning.
None of this is your locksmith’s fault. It is a staffing model problem, and it has a solution.
Days 1 to 30: Building the Foundation Around Your Team
The first 30 days are about understanding your environment, meeting your staff, and creating a partnership structure that makes your existing operation stronger.
No-Cost Physical Security Assessment
Every KB SecureCare engagement starts with a comprehensive, no-cost physical security assessment. Our team walks your facilities alongside your locksmith, documents your current hardware, evaluates your key systems, and identifies vulnerabilities that may have gone unnoticed. This assessment is collaborative, not adversarial. Your locksmith’s knowledge of the environment is a critical input. We are adding another set of expert eyes, not second-guessing the ones already there.
Dedicated Account Manager Assignment
From day one, your organization is assigned a dedicated account manager who serves as a single point of contact for KB. This person builds a working relationship with both your management team and your in-house staff. When your locksmith needs backup, technical guidance, or help sourcing specialized hardware, they have a direct line to someone who already knows the building.
Coverage Gap Analysis
We work with your team to map out when and where your current coverage falls short. After-hours response, vacation coverage, multi-site demands, overflow during peak periods. Rather than leaving those gaps open, we build a structured plan to fill them.
Days 31 to 60: The Force Multiplier Effect
By the second month, the partnership is active and your locksmith starts operating with resources they’ve likely never had before.
After-Hours and Overflow Coverage
Your locksmith handles their normal workload during business hours. But when the 2 AM emergency hits, when the Saturday lockout happens, when three doors fail during a holiday weekend, your organization is no longer scrambling. Certified KB technicians respond around the clock, 365 days a year. Your in-house person stays focused on planned work. Emergencies get handled by professionals who are ready for them.
Preferred Hardware Pricing
This is one of the fastest wins organizations see. Through our established manufacturer partnerships, every hardware purchase now goes through KB SecureCare’s preferred pricing program. Your locksmith is still specifying and installing the same quality products, but the cost to your organization drops significantly. For many clients, the savings on hardware alone offset the entire cost of the program.
Technical Backup and Expertise
Master key system design. Electrified hardware integration. Access control coordination. High-security cylinder work. These are specialties that require depth of experience. With KB SecureCare, your locksmith has a full bench of certified technicians to consult with or call in when a project exceeds what one person can handle. They are no longer on an island.
Days 61 to 90: From Reactive to Strategic
This is where the partnership stops being about coverage and starts being about competitive advantage.
Proactive Security Assessments
By day 60, our team has enough familiarity with your environment to start identifying strategic improvements. Instead of waiting for something to break, we are recommending upgrades, flagging compliance gaps, and helping align your physical security with broader operational goals. Your locksmith gets to participate in this process, which elevates their role from break-fix technician to a contributing member of your security strategy.
Predictable Budgeting
The unpredictable invoices and emergency callout charges are gone. Your KB SecureCare program pricing is locked in, which means your finance team can budget with confidence. Meanwhile, your in-house locksmith’s salary stays the same. The total cost of your locksmithing operation becomes predictable for the first time.
Your Locksmith, Elevated
Here is what we hear most from organizations 90 days in: their locksmith is happier. They are not drowning in after-hours calls. They are not scrambling to cover emergencies alone. They have a team they can lean on for complex jobs. They have access to better pricing for their projects. And they have the bandwidth to focus on the proactive, strategic work that actually moves the needle for the organization.
That is not replacement. That is empowerment.
What the Numbers Look Like at 90 Days
For a program investment between $9,600 and $36,000 per year, your organization gains round-the-clock backup, significant hardware savings, specialist expertise on demand, and proactive security management. Your locksmith keeps doing what they do best, but now they are doing it with a 127-year-old security integrator standing right behind them.
Who Sees the Biggest Impact?
Organizations that benefit most from the staff-augmentation model tend to share a few characteristics:
- An in-house locksmith or small maintenance team that is stretched thin and has no dedicated backup
- Multiple facilities where one person cannot physically cover every site consistently
- Complex or aging key systems that need specialized expertise beyond day-to-day maintenance
- After-hours security needs that currently go unaddressed or trigger expensive emergency vendor calls
- Leadership that wants proactive security management but cannot justify hiring a second full-time locksmith
Healthcare, education, manufacturing, logistics, commercial real estate, and government organizations tend to see the fastest returns, but any operation managing physical security at scale can benefit.
The Question Worth Asking
Your locksmith is doing the best they can with what they have. The question is not whether they are good enough. The question is whether they have enough support to succeed.
Ninety days is all it takes to find out. Better coverage. Better pricing. Better expertise. And a locksmith who finally has a team behind them.
Start Your 90 Days
Kenton Brothers has been protecting people, property, and possessions since 1897. The first step is a no-cost physical security assessment where we evaluate your current environment, meet your team, and show you exactly how KB SecureCare can strengthen what you already have in place.
No pressure. No obligation. And no threat to your current staff. Just a clear, honest look at what a stronger model looks like.
Ready to put a team behind your team? Contact us today.
Kenton Brothers Systems for Security is a WBE-certified commercial security integrator headquartered in Kansas City, Missouri. Our services include commercial security solutions for video surveillance, access control, locking hardware, intrusion detection, mass notification, remote services, and specialty products including robotics, video analytics, and metal detection systems.
To learn more, give us a call.
When businesses think about security risks, they often picture dramatic break-ins or high-tech cyberattacks. But the reality is far more unsettling: security failures typically come from simple, preventable mistakes. After decades of securing commercial facilities, we’ve seen the same issues lead to costly losses time and time again.
At Kenton Brothers, keeping the customer safe does not always require a technician to be on site. Our Remote Install Group (RIG) and Remote Services Group (RSG) are dedicated to delivering fast and reliable security solutions without leaving their desks. Team members work behind the scenes to ensure that systems are installed and maintained properly to keep customers safe.
By 
