What is the KB Secret Sauce? Our People – Part Two

By David Strickland, Vice President of Kenton Brothers

What is the KB Secret Sauce? Our People - Part TwoAt Kenton Brothers Systems for Security, we pride ourselves on delivering innovative customized security solutions to our clients, ensuring their safety and peace of mind. We like to call our unique process the KB Advantage.

Our success hinges on the expertise and dedication of our team members, each playing a vital role in providing remarkable security systems. Since many of our readers don’t get to experience our remarkable staff members on a daily basis, we thought we would create a multi-part blog to spotlight some of the indispensable positions that play a significant role in KB’s success in delivering on our mission to Protect, People, Property and Possessions! We’ll be outlining the important contribution of our technicians and our consultants—both of which work directly with the customer. Without those customers, we don’t have a business.

(This is Part Two… if you haven’t already read part one, you can read that here.)

Security Project Manager

Security Project Managers are the coordinators who ensure that security projects are completed on time, within budget, and to the highest standards. They oversee the entire project lifecycle, from planning, communication, resource management, safety, daily execution to final delivery.

Roles and Responsibilities

  • Planning and managing security projects from start to finish
  • Coordinating communication between various stakeholders, including clients, technicians, and vendors
  • Ensuring projects adhere to timelines and budgets
  • Monitoring project progress and addressing any issues that arise

Skills and Qualifications

  • Strong project management skills, including time and resource management
  • Excellent organizational abilities to handle multiple projects simultaneously
  • Effective communication skills for liaising with all parties involved
  • Robust problem solving

A well-coordinated project ensures that security systems are implemented efficiently and effectively. Security Project Managers play a pivotal role in ensuring that all aspects of a project align with client expectations and organizational standards.

Real-life Example of Impact

During a recent large-scale, 400 + site installation with an almost impossible deadline for a large energy company, a Security Project Manager successfully coordinated the efforts of multiple teams, ensuring that the project was completed ahead of schedule and under budget. The seamless execution and timely completion of the project earned high praise from the client and led to referrals for other similar clients and additional internal projects. This project spanned thousands of square miles and led to process and procedure innovations for both Kenton Brothers and the client as a template for all future projects.

Security Systems Engineer

Security Systems Engineers are the innovators who design and integrate advanced security technologies. Their role involves developing and implementing complex security solutions that leverage cutting-edge technology to protect our clients. They are the masters of standards and understanding how the complex world of physical security works. Kenton Brothers engineers are certified by manufacturers and carry certifications from CSEIP, Door Hardware institute and other regulatory bodies. We believe strongly in engineered solutions because of our mission to Protect People Property and Possessions. It is our opinion that the highest chance of success comes from professionally engineered systems.

Roles and Responsibilities

  • Designing and developing security system architectures
  • Integrating various security technologies into a cohesive system
  • Conducting research and development to stay ahead of emerging threats
  • Collaborating with other engineers and technicians to implement solutions

Skills and Qualifications

  • Strong technical expertise in physical security technologies and IT systems
  • Analytical skills to design and troubleshoot complex systems
  • Innovative mindset to develop advanced security solutions
  • Relevant engineering certifications or degrees

Importance in Designing and Integrating Advanced Security Technologies
As security threats evolve, so must the technologies we use to counter them. Security Systems Engineers ensure that our solutions incorporate the latest advancements, providing clients with robust and future-proof security systems.

Real-life Example of Impact

A Security Systems Engineer recently developed an integrated security solution for a high-tech manufacturing facility. By combining access control, surveillance, and advanced analytics, they created a system that not only enhanced security but also improved operational efficiency. The client reported a significant reduction in security breaches and operational efficiency.

Maintenance and Service Technicians

Maintenance and Service Technicians are the guardians of our security systems’ long-term reliability. They perform regular maintenance, repairs, and upgrades to ensure that systems continue to operate at peak performance. They solve problems and create solutions on an hourly basis. These utility players must be certified in multiple lines and must care about the customer experience.

Roles and Responsibilities

  • Conducting routine maintenance and inspections of security systems
  • Performing repairs and upgrades as needed
  • Troubleshooting and resolving system issues
  • Providing ongoing support and training to clients

Skills and Qualifications

  • Technical expertise in maintaining and repairing multiple lines of security systems
  • Strong diagnostic skills to identify and resolve issues
  • Ability to stay updated with evolving technologies
  • Good communication skills for client interaction

Even the most advanced security systems require regular maintenance to function effectively. Maintenance and Service Technicians ensure that our client’s systems remain in top condition, providing continuous protection. These service warriors get called out at all hours to help our customers stay secure.

Real-life Example of Impact

A Maintenance and Service Technician recently performed a routine inspection at a financial institution and identified a potential vulnerability in the IP Video Surveillance system. By informing the customer, discussing solutions and addressing the issue promptly, they prevented a potential security breach, highlighting the critical role of regular maintenance and staying up to date with firm ware and software upgrades.

Security Project Managers, Security Systems Engineers, and Maintenance and Service Technicians each play a vital role in delivering comprehensive security solutions to our clients. Their collective efforts ensure that our clients receive the highest level of protection and peace of mind. As we look to the future, the importance of these roles will only grow, as we continue to innovate and adapt to new security challenges. Together, we are committed to safeguarding our client’s assets and providing them with remarkable security solutions!

The success, reputation and longevity of Kenton Brothers Systems for Security is built on the expertise and dedication of our team members. It’s our special sauce!

What is the KB Secret Sauce? Our People – Part One

By David Strickland, Vice President of Kenton Brothers

What is the KB Secret Sauce? Our People - Part OneAt Kenton Brothers Systems for Security, we pride ourselves on delivering innovative, customized security solutions to our clients, ensuring their safety and peace of mind. We like to call our unique process the KB Advantage.

Our success hinges on the expertise and dedication of our team members, each playing a vital role in providing remarkable security systems. Many of our readers don’t get to experience our remarkable staff members on a daily basis. So we thought we would create a two-part blog to spotlight some of the indispensable positions that play a significant role in KB’s success in delivering on our mission to Protect, People, Property and Possessions! We’ll be outlining the important contribution of our technicians and our consultants—both of which work directly with the customer, without which, we don’t have a business.

Security Installation Technician

I’d like to start with one of the most important customer facing roles in our organization. Security Installation Technicians are the backbone of our operations. They are responsible for the hands-on installation of our commercial security systems, including IP video surveillance systems, access control systems, alarms, and other high security mechanical hardware. Their role involves meticulous attention to detail to ensure that each component is installed correctly and functions seamlessly. At Kenton Brothers all of our technicians are manufacturer certified to work on the systems we integrate and all are certified in OSHA safety standards.

Roles and Responsibilities

  • Installing and configuring security hardware and software
  • Leveraging experience and assessments to determine optimal equipment placement
  • Testing and troubleshooting installed systems to ensure they operate correctly
  • Providing training to customers on system usage

Skills and Qualifications

  • Certified proficiency with various security systems and tools
  • Strong problem-solving skills to address installation challenges
  • Excellent communication skills for interacting with customers
  • Certification in relevant technical fields (e.g., cccess control, IP video surveillance, IT)

The proper installation of security systems is crucial for their effectiveness. A poorly installed camera or an incorrectly configured access control system can lead to vulnerabilities. KB Security Installation Technicians ensure that every component is optimally placed and configured, providing our clients with reliable security solutions.

Real-life Example of Impact

Consider a recent project where a team of security installation technicians were tasked with installing a comprehensive access control system at a large school district. Their expertise ensured that all access control systems worked flawlessly during a recent active shooter scare that happened two weeks after installation and commissioning. This professionally installed, enterprise-level system significantly reduced the risk of loss of life because of the professional nature of its installation.  Kenton Brothers and the community are very proud of these unsung heroes.

Security Consultant

Security Consultants are the bridge between our customers and our operational teams. These manufacturer certified consultants work closely with clients to understand their unique security needs and where risk exists. They create detailed assessments of the system as it exists and how the customer wants to interact with it. They involve important internal stake holders to be sure all bases are covered. Their role involves a deep understanding of security risks and mitigation strategies and weighing those against customer desires, needs and budget.

Roles and Responsibilities

  • Conducting security assessments and risk analyses
  • Interviewing all applicable stakeholders for a complete picture
  • Recommending the most suitable security technologies and products
  • Providing expert advice on security best practices

Skills and Qualifications

  • In-depth knowledge of security threats and countermeasures
  • Strong analytical skills to assess risks and vulnerabilities
  • Ability to design comprehensive security plans
  • Excellent interpersonal skills to build trust with clients

Every client has unique security needs, and a one-size-fits-all approach is rarely effective. Security Consultants play a crucial role in crafting bespoke security solutions that address specific risks and requirements, ensuring optimal protection. They create a scope of work that certified engineers and technicians follow to create remarkable solutions.

Real-life Example of Impact

A Security Consultant recently worked with a large university for over 8 months to understand the complex nature of bringing their large access control platform up to the correct standards for life safety. By conducting a thorough risk assessment, and designing a tailored access control system with a strategic timeline for takeovers, the client was able to see the long-term benefit to starting the process. The client praised the consultant for their expertise and the tangible improvement in security and awarded Kenton Brothers the project.

Technicians and sales consultants each play a vital role in delivering comprehensive security solutions to our clients. Their collective efforts ensure that our clients receive the highest level of protection and peace of mind. As we look to the future, the importance of these roles will only grow, as we continue to innovate and adapt to new security challenges. Together, we are committed to safeguarding our clients’ assets and providing them with remarkable security solutions!

The success, reputation and longevity of Kenton Brothers Systems for Security is built on the expertise and dedication of our team members. It’s our special sauce!

Kenton Brothers Kulture Club – Work Hard, Play Hard

By Gina Stuelke, CEO of Kenton Brothers

Building and maintaining a strong company culture can be challenging. One of the ways we’ve found to help strengthen our culture is to actively solicit employee feedback. When done right, these conversations foster a sense of inclusion and make your team members feel valued and heard. (It’s just like in a marriage, communication is crucial.)

When people feel included and listened to, it boosts morale, productivity, and overall job satisfaction. Why does this matter? We genuinely care about every team member and we want to make sure they know that. On the practical front, it leads to lower turnover rates and higher retention of our top talent. Employee feedback serves as a crucial source of insight for identifying areas of improvement, improving processes, and making changes to how we do things.

Kenton Brothers Kulture Club - Work Hard, Play Hard

The Kulture Club

We created the Kulture Club to foster these conversations and to make sure we are taking time to have fun together outside of working hard together.

Our Kulture Club provides a safe environment for our associates to bring both ideas and issues to the forefront. There have been great suggestions on ways we can improve that we’ve implemented. Dealing with issues head on is efficient and productive. A strong team can have real conversations about real things, especially when it comes to harder conversations. So there have been some of those as well over the past couple of years.

Kulture Club includes representation from most of our departments. One of the contributions in 2023 was to establish a new holiday to recognize veteran associates who served by gifting them an additional day of paid time off, in appreciation for their service.

Kenton Brothers Kulture Club - Work Hard, Play Hard

Company Events

Kulture Club is also great at creating and organizing our company events for team building. And yes, it can be a lot to organize and plan for, but it is so important to make sure these things happen on a regular basis. Some of the events and activities we do annually include the Kenton Brothers family picnic, holiday parties, National fun holiday recognitions, Blast from the Past Breakfast bar, Red Friday celebrations, potato bar for St. Patrick’s Day, Chili cook offs and more.

Kenton Brothers Kulture Club - Work Hard, Play Hard

Brag Board

Another output from the Kulture Club is our Brag Board. This is a form of recognition for Kenton Brothers associates including birthdays, anniversaries, certifications, and fun and exciting tidbits. These images are displayed on monitors in our offices throughout the day.

Kenton Brothers Kulture Club - Work Hard, Play Hard

We appreciate the insight and ideas that our Kulture Club associates bring to the table. We have seen significant, positive impacts to our culture in part due to the efforts of the Kulture Club. Do you have something similar set up in your company? We would love to hear in the comments any ideas you have about fun events or activities you’re doing to improve communication and teamwork!

Kenton Brothers Kulture Club - Work Hard, Play Hard

Have you been to a Puppy PAW-ty???

We hosted our first Puppy PAW-ty recently at our office. Wayside Waifs brought in four adorable 8-week-old puppies!

2023 KENTON BROTHERS ANNUAL CHRISTMAS PARTY RECAP and Sales Masters Awards!

By Neal Bellamy, IT Director at Kenton Brothers
Photos courtesy of  David Strickland, COO of Kenton Brothers

2023 KENTON BROTHERS ANNUAL CHRISTMAS PARTY RECAP and Sales Masters Awards!The holiday season is upon us! On December 9th, the Kenton Brothers team celebrated the holidays with our annual Christmas party at Chicken N Pickle in Overland Park, Kansas.

We are so fortunate to not only have colleagues who are incredibly talented and hardworking, but we also like spending time with each other!

The evening started off with a Happy Hour and socializing in the BE AMAZING room with games of Foosball, Ping Pong and Shuffle Board. Next, dinner was served!

Later in the evening, we had our awards ceremony. The award winners are voted by their peers to take home a prize! Here at Kenton Brothers, we believe firmly that it’s important to celebrate individuals who live the KB way, take pride in their work and go above and beyond to provide not only extraordinary service quality to our customers, but also to their teammates and partnerships alike.

2023 KENTON BROTHERS ANNUAL CHRISTMAS PARTY RECAP and Sales Masters Awards!  12 Days of Security

Congratulations to this year’s award winners!

The MVP Award– We wouldn’t be KB without them! – Gene Ross
The Moving Mountains Award– Person who best exemplifies the KB Way – Paul Bennett
The Road Warrior—Technician who traveled the most—Jeff Evers
The MacGyver Award– Finds a way to get it done! – Shawn Hamilton
The “Give A Damn” Award– Danielle Hoover
The Clean Truck Award– Cleanest most organized technician van – Jeremy Shinneman
The KB Pride Award – Vince Gelei
The Lone Wolf Award– Highest Sales Year – Luke Bergin

2023 KENTON BROTHERS ANNUAL CHRISTMAS PARTY RECAP and Sales Masters Awards! 2023 KENTON BROTHERS ANNUAL CHRISTMAS PARTY RECAP and Sales Masters Awards!

In 2023, we started a new Sales Masters Award ceremony, presenting jackets to our top selling sales consultants in two categories:

The Multi-Million Dollar Sales Club

2023 KENTON BROTHERS ANNUAL CHRISTMAS PARTY RECAP and Sales Masters Awards!

Stacy Wessing, Luke Bergin, Kevin Whaley

The Million Dollar Sales Club

2023 KENTON BROTHERS ANNUAL CHRISTMAS PARTY RECAP and Sales Masters Awards!

Neal Bellamy, Erik Andress and Jon Gann

Congratulations to our super Security Consultants!

For additional gift giving fun, we conducted a raffle for all party goers and prizes were handed out as for that as well. To end the evening, we shared drinks, laughs, stories and more ultra-competitive, top tier pickleball! Special thank you to our KB Kulture Club for your contributions and organizing the award winners! We hope you are enjoying the holidays!