What is commissioning and why is it important?

By Gina Stuelke, CEO of Kenton Brothers

Tech Talk:  Physical Security, Access Control and Video Surveillance

Commissioning a new access control or video surveillance system refers to the structured process of testing, verifying, and validating that the installed system operates as designed and meets the client’s performance, functional, and security requirements.

Commissioning is the final phase of a system installation that includes a detailed inspection, programming, functional testing, and documentation to ensure all components and software are working properly, securely, and in alignment with the intended design.

Seven Key Steps in the Commissioning Process:

1. System Verification
   • Ensure all equipment is installed per plans and specifications.
   • Confirm device placement, cable terminations, and labeling.
2. Configuration & Programming
   • Program access levels, schedules, door groups, and alarm rules (access control).
   • Set up camera recording rules, retention periods, and motion zones (video).
3. Functional Testing
   • Test door hardware (locks, REX, contacts) for access control.
   • Validate video quality, camera views, PTZ functions, and NVR/VMS playback.
   • Confirm integrations (e.g., elevator control, intrusion alarms).
4. Network & Cybersecurity Checks
   • Test network performance, bandwidth, and secure communication protocols.
   • Apply firmware updates and password protection.
5. User Acceptance Testing (UAT)
   • Walk the system with the client to demonstrate key features.
   • Validate that the system meets operational goals and expectations.
6. Training & Handover
   • Provide training for end users and administrators.
   • Deliver documentation: as-built drawings, device lists, programming exports, and user manuals.
7. Final Documentation
   • Sign-off sheets, punch lists, and warranty activation.
   • Record of commissioning tests and issue resolution.

Purpose

To ensure the system is safe, secure, functional, and ready for operation with minimal disruption. A commissioned system transitions from installation to operational use and support.

Six risks you face if your system in not commissioned

1. System Doesn’t Work as Intended

• Doors may not lock/unlock on correct schedules
• Cameras might not record or capture critical events
• Alarm triggers and alerts may fail or be misconfigured

This leads to gaps in security coverage and false sense of protection.

2. Missed Compliance and Liability Exposure

• System may not meet legal or industry standards (e.g., HIPAA, PCI, CJIS)
• In the event of a security breach or incident, non-commissioned systems can be a legal liability

Could result in fines, litigation, or insurance claim denials.

3. Increased Long-Term Costs

• Poor setup often leads to frequent service calls
• System may need to be reprogrammed or partially reinstalled

This drives unplanned operational costs and downtime.

4. Reduced Usability and Frustrated Staff

• Admins may not know how to use or manage the system
• Poor user interface configuration can lead to staff workarounds or avoidance

Reduces adoption and defeats the purpose of the investment.

5. No Documentation or Baseline for Support

• Without commissioning, there’s usually no as-builts, programming exports, or test results
• Future maintenance and troubleshooting becomes guesswork

Hinders troubleshooting and adds time and cost to any future support.

6. Missed Integration Opportunities

• Uncommissioned systems often skip integration with elevators, fire panels, HR systems, etc.

Results in manual processes where automation was expected.

Summary

Failing to commission a system means you could have paid for features you aren’t using, you are vulnerable to security lapses, and may have no proof the system meets requirements.

Work closely with your integrator to ensure that your system is thoroughly tested and meets your expectations! Need help? Give us a call.