By Ryan Kaullen
Kenton Brothers can trace its customer service roots back to 1897. Our Retail Counter, customer-facing environment is at the forefront of service for our customers. Every day, our customers are coming in with various needs as a result of their businesses growing and evolving. That’s where the Kenton Brothers Retail Counter comes in. It’s a resource for their overall facilities physical security needs. Those needs come in the form of keying, part repairs, parts ordering, security needs, and knowledge database.
Our customers rely on the Retail Counter to be the gatekeepers for physical security at their facilities. Our internal database of records is guarded by checks and balances specifically outlined by our customers. Approvals must be followed every time. The Retail Counter staff works tirelessly to make sure requests are correctly followed and delivered on time.
Over the years, the Retail Counter has grown from a key shop to a full service solution for our customers.
The Retail Counter can help customers create and manage key systems, duplicate keys, re-key, order parts, repair parts and the list goes on. We welcome local walk-ins every day, but not all of our customers are local. We have customers across the country that rely on our knowledge and products to protect them. One day the Retail Counter Staff is cutting keys for a customer in Texas and the next they’re working with a customer in Arizona. We have thousands of key blanks and cylinders on hand, thousands of lines of in-stock product, as well as thousands more available through our vendors, and decades of experience to back it up.
From the entire Kenton Brothers staff, we invite you to allow Kenton Brothers and the Retail Counter Staff to help protect the people, property, possessions, you hold dear.