Iron Sharpens Iron: In-House Training Led By Our Own Techs

By Ryan Kaullen, Field Services Manager at Kenton Brothers

Kenton Brothers invests thousands of hours of training for our employees every year. The training comes in various forms including manufacturer certified trainings (in person and online), hands on field-based training, one-on-one training and more. Some of the best and most beneficial trainings come from lead techs who have spent their life working in the field. Our lead techs love to pass on their knowledge to others who are new or who have little to no exposure to a certain field of training.

Recently, we hosted an in-person all day training led by three of our tech trainers and our Install & Development Tech. Each trainer hosted a different type of training. Topics included how to install an exit device and exit trim, identifying lock functions, installing cylindrical locks, ADA’s, and relay and output logic.

Team members in the field love to cross train and learn new skill sets.

Learning something new helps with confidence. Training provides our techs with more knowledge, they broaden their skill sets, and they’re able to complete installs and do service more quickly and more accurately. Proper, ongoing training makes a huge difference in the progression of a tech’s skill base.

The training feedback we received from everyone that participanted was a resounding success. We plan to do multiple training sessions like these each year, while expanding what we’re teaching at these trainings. And this delivers on one of the promises of many of our core values including Customer Focus, Employee Focus, Service Quality and Continuous Learning. And training is critically important as we continue to protect people, property, and possessions.