What is the KB Secret Sauce? Our People – Part Two

By David Strickland, Vice President of Kenton Brothers

At Kenton Brothers Systems for Security, we pride ourselves on delivering innovative customized security solutions to our clients, ensuring their safety and peace of mind. We like to call our unique process the KB Advantage.

Our success hinges on the expertise and dedication of our team members, each playing a vital role in providing remarkable security systems. Since many of our readers don’t get to experience our remarkable staff members on a daily basis, we thought we would create a multi-part blog to spotlight some of the indispensable positions that play a significant role in KB’s success in delivering on our mission to Protect, People, Property and Possessions! We’ll be outlining the important contribution of our technicians and our consultants—both of which work directly with the customer. Without those customers, we don’t have a business.

(This is Part Two… if you haven’t already read part one, you can read that here.)

Security Project Manager

Security Project Managers are the coordinators who ensure that security projects are completed on time, within budget, and to the highest standards. They oversee the entire project lifecycle, from planning, communication, resource management, safety, daily execution to final delivery.

Roles and Responsibilities

• Planning and managing security projects from start to finish
• Coordinating communication between various stakeholders, including clients, technicians, and vendors
• Ensuring projects adhere to timelines and budgets
• Monitoring project progress and addressing any issues that arise

Skills and Qualifications

• Strong project management skills, including time and resource management
• Excellent organizational abilities to handle multiple projects simultaneously
• Effective communication skills for liaising with all parties involved
• Robust problem solving

A well-coordinated project ensures that security systems are implemented efficiently and effectively. Security Project Managers play a pivotal role in ensuring that all aspects of a project align with client expectations and organizational standards.

Real-life Example of Impact

During a recent large-scale, 400 + site installation with an almost impossible deadline for a large energy company, a Security Project Manager successfully coordinated the efforts of multiple teams, ensuring that the project was completed ahead of schedule and under budget. The seamless execution and timely completion of the project earned high praise from the client and led to referrals for other similar clients and additional internal projects. This project spanned thousands of square miles and led to process and procedure innovations for both Kenton Brothers and the client as a template for all future projects.

Security Systems Engineer

Security Systems Engineers are the innovators who design and integrate advanced security technologies. Their role involves developing and implementing complex security solutions that leverage cutting-edge technology to protect our clients. They are the masters of standards and understanding how the complex world of physical security works. Kenton Brothers engineers are certified by manufacturers and carry certifications from CSEIP, Door Hardware institute and other regulatory bodies. We believe strongly in engineered solutions because of our mission to Protect People Property and Possessions. It is our opinion that the highest chance of success comes from professionally engineered systems.

Roles and Responsibilities

• Designing and developing security system architectures
• Integrating various security technologies into a cohesive system
• Conducting research and development to stay ahead of emerging threats
• Collaborating with other engineers and technicians to implement solutions

Skills and Qualifications

• Strong technical expertise in physical security technologies and IT systems
• Analytical skills to design and troubleshoot complex systems
• Innovative mindset to develop advanced security solutions
• Relevant engineering certifications or degrees

Importance in Designing and Integrating Advanced Security Technologies
As security threats evolve, so must the technologies we use to counter them. Security Systems Engineers ensure that our solutions incorporate the latest advancements, providing clients with robust and future-proof security systems.

Real-life Example of Impact

A Security Systems Engineer recently developed an integrated security solution for a high-tech manufacturing facility. By combining access control, surveillance, and advanced analytics, they created a system that not only enhanced security but also improved operational efficiency. The client reported a significant reduction in security breaches and operational efficiency.

Maintenance and Service Technicians

Maintenance and Service Technicians are the guardians of our security systems’ long-term reliability. They perform regular maintenance, repairs, and upgrades to ensure that systems continue to operate at peak performance. They solve problems and create solutions on an hourly basis. These utility players must be certified in multiple lines and must care about the customer experience.

Roles and Responsibilities

• Conducting routine maintenance and inspections of security systems
• Performing repairs and upgrades as needed
• Troubleshooting and resolving system issues
• Providing ongoing support and training to clients

Skills and Qualifications

• Technical expertise in maintaining and repairing multiple lines of security systems
• Strong diagnostic skills to identify and resolve issues
• Ability to stay updated with evolving technologies
• Good communication skills for client interaction

Even the most advanced security systems require regular maintenance to function effectively. Maintenance and Service Technicians ensure that our client’s systems remain in top condition, providing continuous protection. These service warriors get called out at all hours to help our customers stay secure.

Real-life Example of Impact

A Maintenance and Service Technician recently performed a routine inspection at a financial institution and identified a potential vulnerability in the IP Video Surveillance system. By informing the customer, discussing solutions and addressing the issue promptly, they prevented a potential security breach, highlighting the critical role of regular maintenance and staying up to date with firm ware and software upgrades.

Security Project Managers, Security Systems Engineers, and Maintenance and Service Technicians each play a vital role in delivering comprehensive security solutions to our clients. Their collective efforts ensure that our clients receive the highest level of protection and peace of mind. As we look to the future, the importance of these roles will only grow, as we continue to innovate and adapt to new security challenges. Together, we are committed to safeguarding our client’s assets and providing them with remarkable security solutions!

The success, reputation and longevity of Kenton Brothers Systems for Security is built on the expertise and dedication of our team members. It’s our special sauce!